How can I find an envelope in my account using the envelope ID?
Learn how to search for and locate the Docusign envelope in your eSignature account using the envelope ID.
FAQ: Docusign signing
Answers to common questions like how to correct an envelope, how to contact a sender, and how to download documents.
How do I reset my Docusign password?
Read this article if you need to reset or update your Docusign account password.
Update your payment information
Docusign has a few payment options available: Credit Card, Paypal and Direct Debit. Note:You must have account administrator privileges to update the billing info...
Troubleshoot common signing issues
Read this article to learn how to resolve several common issues a signer can run into while signing a Docusign envelope.
FAQ: Docusign Developer Templates, Envelopes, and Connect
Docusign Developer FAQ about eSignature Templates, Envelopes, and Docusign Connect.
Docusign Apps Launcher (DAL): Docusign Gen for Salesforce (Extending Your Gen Trial)
Docusign Gen - How to Extend Gen sub-product access/Manage Trial vs Paid versions (part of Docusign Apps Launcher (DAL))
Why aren't my signers receiving Docusign Notification emails?
Signers not receiving Docusign notifications? Check these tips...
Best Practices for connected user accounts in Docusign and Salesforce | (Legacy) eSignature for Salesforce
We will show you how to maintain consistent connectivity to Docusign
Docusign Legal FAQ
Answers to commonly asked Docusign legal questions. This article does not provide legal or any other advice, nor does it create an attorney-client relationship b...
Docusign Refunds
Learn answers to commonly asked questions about Docusign refunds, including whether you qualify for one, and how to request a refund from Docusign.
Document Retention and Targeted Envelope Purge | eSignature
Document Retention and Targeted Envelope Purge are two often misunderstood features. Docusign Support suggests you read this article before enabling Document Rete...
FedRamp: Docusign for Government
Docusign is authorized by the Federal Risk and Authorization Management Program, or FedRAMP, and is listed on the FedRAMP marketplace with a Government Community ...
Support for Docusign CLM
Need CLM Support? Sending a contract or any other type of document for electronic signature couldn’t be easier using Docusign CLM.
Docusign Developer FAQ - Integration Keys and Go Live
Docusign Developer FAQ about Integration Keys and the Go-Live process.
Change your signature or adopt a custom signature
Learn how to configure the signatures in your account. You can add, edit and delete signatures in your account using these steps.
How can you find out how many contracts are in your Insight instance | Docusign Insight
Within Docusign Insight, you may need to know how many contracts are in the instance as well as those soft deleted and hard deleted. Use this article to query the...
Error: Envelope or Account Activation Not Found
Explanation and troubleshooting for "Envelope or Account Activation Not Found" errors.
Do Docusign envelope notification emails expire?
Docusign is increasing the security of our email notifications by automatically expiring links to envelopes after 5 accesses or 48 hours.
Error: Cannot add email address to this account. The address is part of a reserved domain
Cause and solutions for the error "Cannot add email address to this account. The address is part of a reserved domain that does not permit account memberships out...
How does Docusign know where to sign?
Learn how Docusign indicates where your signer should sign and how to make updates.
Docusign SMS and WhatsApp Service
Read this article to learn more about the Docusign SMS and WhatsApp Service Terms of Service.
Why are envelopes missing from my inbox?
Learn how to search and filter envelopes in your Docusign Account.
Unable to authenticate via partner integration - The redirect URI is not registered properly with Docusign
Why is the number of envelopes I see on the homepage different from the Agreements tab?
Learn why the number of envelopes you see on your Home page differs from what you see in the Agreements tab of your Docusign eSignature account.
Legacy Docusign eSignature for Salesforce - How do I make only certain envelopes appear in Docusign eSignature for Salesforce?
Legacy article: To filter which Docusign envelopes write back to Salesforce, such as sensitive HR data, payroll data, and other confidential information, follow t...
How do I check the status of my Docusign envelope?
Learn how to check the status of a Docusign envelope.
Docusign Payment Fields FAQ
Docusign Payments is a feature in web and native mobile apps that enables a sender to collect a one-time payment via credit card, Apple Pay & Google Pay, PayPal o...
Docusign CLM: Use anchor text and custom fields to auto-place signature tags
How to use anchor text and custom fields to auto-place signature tags with Docusign CLM
**Legacy** DocuSign eSignature for Salesforce: Update Salesforce credentials in Docusign
If Docusign Statuses are not publishing or if merge fields are not functioning check to see if Login Configured is checked.
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